Contact Us
Questions, suggestions, or corrections? We'd love to hear from you.
General Inquiries
For questions about email automation platforms, suggestions for new comparisons, or general feedback:
hello@emailautomationservices.comContent Corrections
Found outdated information or factual errors? We appreciate corrections and update our content promptly:
corrections@emailautomationservices.comVendor Inquiries
If you represent an email automation platform and want to provide updated information or request a review:
vendors@emailautomationservices.comNote: We maintain editorial independence. Vendor communication does not influence our rankings or recommendations.
Response Time
We typically respond to emails within 24-48 hours during business days. Complex questions about automation strategy may take longer as we want to provide thoughtful, useful responses.
What to Include So We Can Actually Help
The single most useful thing you can send is the event that should change your next message. "Which tool should I use?" is hard to answer well; "trial-start emails for a 2-person SaaS team on Stripe" gets a specific reply. A good first email contains:
| Detail | Example | Why it changes our answer |
|---|---|---|
| Core journey | Onboarding, abandoned cart, failed-payment recovery, welcome series | Platform fit is decided at the trigger, not the template gallery |
| Business model | SaaS, ecommerce, agency, creator, nonprofit, community | Consent models and data shapes differ by model |
| Volume reality | Contacts, sends per month, events per user per week | Entry tiers often exclude exactly the automation you need |
| Current stack | Which platform you use today and what is breaking | Migration effort depends on what must survive the switch |
| Deadline | Decision date or contract end | Pilots need 30 days; a launch tomorrow rarely changes platforms |
Which Page Should You Email About?
If your question is already answered in one of these sections of the site, we will simply point you there first:
- Choosing a platform: start with the email automation guide, then the use-case page closest to your model under For specific businesses.
- Two finalists: our head-to-head comparisons cover the common pairs, each with a pricing deep-dive and a 30-day pilot plan.
- Switching vendors: every page under Alternatives includes a migration checklist covering consent, suppression, and event export.
- Finding what to automate first: the onboarding, abandoned cart, and re-engagement guides all start from one trigger and one exit rule.
Before You Write
A short checklist that turns most questions into a one-email answer:
- Have you already tried the two most obvious candidates in this category? Tell us which.
- Are you asking about features, pricing, migration, or deliverability? The categories go to different routes above.
- Can you paste the exact behavior you saw (what you expected, what happened)? Screenshots beat adjectives.
- Are you a vendor? Send timeouts, plan limits, and a sandbox key rather than a press release.
- If you are reporting a factual error, include the page URL and the sentence that is wrong.
What We Do Not Answer By Email
To keep responses useful, three things are out of scope for the inbox above:
- Vendor pricing quotes: we are not a reseller. Current plan prices live on official pricing pages, and we deliberately hedge every figure on this site for that reason.
- Agency or consulting engagements: we are a content site, not an implementation partner - though we can point to other teams that do that work.
- Account or billing problems at any platform mentioned here: those belong to the vendor's own support. We have no visibility into your accounts, and pretending otherwise wastes a support cycle.
This page was last reviewed in September 2026.
Report a Bug on the Site
Broken link, bad table, or layout that falls apart on your screen? The same addresses above work; a one-line email with the URL is the fastest fix we make. Broken internal links are our most common issue and we resolve those within 24 hours.
Platform Links Changed?
Vendors reorganize their sites frequently and a comparison that points at a dead pricing page is a bad comparison. If you notice one, send the page URL and the correct link, and mention whether the vendor moved the pricing page or discontinued the plan entirely - the second case changes our verdicts, not just our hrefs.
Suggest a Comparison
The comparison pages aim to settle the two finalists most teams are already down to. Suggest a pair by sending the two products, the business model, and the journey you are deciding about; we prioritize the pairs readers are choosing between this quarter, not the ones marketers agree to sponsor.
Vendor Requests
Represent a platform listed (or missing) here? The fastest useful update you can send:
- Current pricing page URL plus the specific numbers that changed
- Which plan limits (contacts, sends, events, seats) moved, and by how much
- Changed integrations or deprecated features, especially anything our pages assert
- A sandbox key if you want us to re-test a claim rather than take your word
Careers and Press
We are a small content team; we are not currently hiring, but corrections, partnerships on original datasets, and interview requests are all welcome at any address above - put "press" or "pr" in the subject so it reaches the right desk.
Report a Bug on the Site
Broken link, bad table, or a layout that falls apart on your screen? The same addresses above work; a one-line email with the URL is the fastest fix we make. Broken internal links are our most common issue and those are resolved within 24 hours.
Platform Links Changed?
Vendors reorganize frequently and a comparison that points at a dead pricing page is a weaker comparison. If you notice one, send the page URL and the correct link, and mention whether the vendor moved the pricing page or discontinued the plan entirely - the second case changes verdicts, not just hrefs.
Suggest a Comparison
The comparison pages settle the two finalists most teams are already down to. Suggest a pair by sending the two products, the business model, and the journey you are deciding about; we prioritize the pairs readers are choosing between this quarter, not the ones marketers agree to sponsor.
Vendor Requests
Represent a platform listed (or missing) here? The fastest useful updates you can send:
- Current pricing page URL plus the specific numbers that changed
- Which plan limits (contacts, sends, events, seats) moved, and by how much
- Changed integrations or deprecated features, especially anything our pages assert
- A sandbox key if you want us to re-test a claim rather than take your word
Careers and Press
We are a small content team; we are not currently hiring, but corrections, partnerships on original datasets, and interview requests are all welcome at any address above - put "press" or "pr" in the subject so it reaches the right desk.
Frequently Asked Questions
Do you answer "which tool should I use?" emails?
Yes, if your message includes the core journey, business model, and current stack as listed above. Generic versions of the question get pointed to the guide closest to your business model instead.
Is there a way to submit anonymously?
Yes. For corrections you do not want connected to your name, a description of the issue without your employer is enough; we publish corrections without naming sources unless you ask otherwise.
Will a vendor complaint get a page changed?
Only if the complaint is supported by a dated official source or a re-test we can verify. Verdicts change through evidence, not through pressure - and vendor feedback routes are listed above so this is easy to get right.
Response Routes
To route your email the first time, match it below. Every route above maps to one inbox; sending to both slows you down.
| Route | Best for | SLA we hold ourselves to |
|---|---|---|
| hello@ | Choosing guidance, reading questions, general feedback | Two business days |
| corrections@ | Factual errors, broken links, stale pricing page references | 24 hours |
| vendors@ | Plan changes, sandbox access, editorial questions | Four business days |
What Happens After a Correction
- We verify the claim against a dated official source and identify the page that contains it.
- We correct the page, adding revision dating rather than silently editing.
- If the correction changes a verdict rather than a figure, that change is stated on the page itself.
If You Are Choosing a Platform Right Now
Do not wait for an email reply to start your evaluation. The guides on this site exist to be piloted without us: pick your business model from the pages above, narrow by the pricing deep-dive inside a comparison, and run the 30-day pilot plan in whatever tool you shortlist. Our inbox works best for questions the pages genuinely do not answer.